An order is a formal request that a vendor/supplier perform a service or deliver a product to a particular destination. The Ordering function of Request Management is particularly useful when vendors/suppliers are included in the business process. Vendors/suppliers are both internal and external providers of parts and services.

The best way to access order information is directly from line item records, rather than order records themselves. The line items provide more detailed information about items being ordered than the order header fields. More useful query fields (such as Vendor Name or Assignee) are displayed through line items. Here vendors/suppliers can access information about their work or procurement obligations.

Orders offer these benefits:

  • The ability to track vendors/suppliers
  • Preparation by service organizations (such as internal vendors/suppliers) for upcoming work orders
  • Simultaneous updating or closing order line items without interfering with others’ access to the quotes
  • The use of Purchase Orders