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    • Service Manager Open Source and Third-Party Software License Agreements
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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

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cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

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NOT cat

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Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager9.50
  • Release Management phases
    • Release Management: Assess phase
    • Release Management: Plan and design phase
    • Release Management: Build and test phase
    • Release Management: Training phase
    • Release Management: Distribution and rollout phase
    • Release Management: Backout phase
    • Release Management: Verification phase
Use > Change Management > Change Management overview > Release Management > Release Management phases > Release Management: Assess phase

Release Management: Assess phase

The first step in the release process is to determine the importance and value of a release. If the assessment determines that a release is indeed necessary, the next step is to plan and design the release.

Release Management has no out-of-box tasks or approvals created for the Assess phase.

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Related concepts

Release Management
Release Management phases
Release Management: Plan and design phase
Release Management: Build and test phase
Release Management: Training phase
Release Management: Distribution and rollout phase
Release Management: Backout phase
Release Management: Verification phase
Terminating a release change

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