Use > Change Management > Change Management overview

Change Management overview

All changes to the Service Portfolio or service catalog are implemented through Change Management and the changes that are managed by the Service Transition life cycle stage are defined and agreed. Standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change-related incidents on business continuity, service quality and re-work.

To be effective, Change Management requires the following input:

  • Policy and strategies for change and release
  • Request for change
  • Change proposal
  • Plans (change, transition, release, deployment, test, evaluation, and rendition)
  • Current change schedule and projected service outage (PSO)
  • Current assets or configuration items
  • As-planned configuration baseline
  • Test results, test report, and evaluation report

All updates to changes and releases are recorded against service assets and/or configuration items in the Configuration Management System.