Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Get started > Editing records > Record list > Create customized column views for record lists

Create customized column views for record lists

Applies to User roles:

All roles

To create customized column views for record lists, follow these steps:

Click More or the More Actions icon.
Click Modify Columns to display a form that enables you to select the columns (fields) that the record list displays.
Modify the columns as desired. For more information about how to do this, see Change the columns in a record list.
Click More or the More Actions icon.
Click Save as Named Grid, type a name for your new grid, and then click OK.

Note You can repeat this process for each view that you want to create.