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Service Manager9.50
  • Service life cycle management
    • Visual design of CI relationships
    • Publish services in Service Catalog
    • Requesting services
    • Service-oriented SLAs
    • Service support
    • Service life cycle status
    • Subscriptions
    • Choosing a subscription mode
    • Defining the change category to use when adding or canceling subscriptions
    • Viewing subscriptions on the contacts and department records
    • Notifying service subscribers of a planned outage
    • Subscriptions and service level agreements
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Use > Configuration Management > Configuration Management user tasks > Service life cycle management > Notifying service subscribers of a planned outage

Notifying service subscribers of a planned outage

Whenever a change record is opened against a configuration item (CI) and the Down Start and Down End fields are populated, all individual users and members of any departmental group that are subscribed to the CI receive an email notification of the planned outage. If the Down Start and Down End values are changed, an email is sent notifying subscribers that the outage is rescheduled.

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Related concepts

Service life cycle management
Business service group attributes
Business service groups
Defining the change category to use when adding or canceling subscriptions
Viewing subscriptions on the contacts and department records

Related tasks

Choose a subscription mode
View subscriptions for the departments you manage
Add a subscription
Add a subscription for the departments you manage
Subscribe to a service you canceled previously
Cancel a subscription
Cancel a subscription for the departments you manage
Define which services are available for a subscription
Define a department requestor for subscriptions
View the subscribers for a subscription
Administer subscriptions
View related changes for a subscription

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