test text

Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

IR Expert

Administer > Database Administration > Data persistence > IR Expert > Customizing IR Expert

Customizing IR Expert

IR Expert already supports English, German, Chinese, Japanese, and Korean languages without customization. However, you can configure IR Expert to perform efficiently in Spanish, French, Italian, and Portuguese or any other language with the use of stop words, stem, and suffix dictionaries by using these files:

The stop word file: [ir_languagefiles_path]<language>.stp
The stem dictionary: [ir_languagefiles_path]language.STM
The suffix file: [ir_languagefiles_path]language.SUF

Note IR search is not supported for the Arabic and Hebrew languages.

For Chinese, Japanese, or Korean, see Chinese, Japanese, and Korean language analyzer.

Click here to show or hide links to related topics.

Related concepts

IR Expert
Special considerations for using IR Expert
IR Expert scirexpert file
Updates to IR files
Database dictionary and IR Expert
IR keys and non-IR keys
Multiple files containing IR keys
Find Solution
How IR Expert evaluates documents for relevance
Searching for Chinese or Japanese and English words in a Chinese or Japanese environment
Searching for Chinese or Japanese and English words in an English environment
Creating an IR file

Send Help Center feedback

We welcome your comments!

To open the configured email client on this computer, open an email window.

Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.

Help Topic ID:

Product:

Topic Title:

Feedback: