IR Expert

IR Expert is an intelligent, concept-based information retrieval engine that searches the HPE Service Manager database for similar or related information based on a natural language query. For example, instead of relying on exactly matching keywords to find similar incidents in the Incident Management database, Service Manager uses the IR Expert engine and the description of an incident to locate similar incidents. IR Expert assigns a probability of relevance to the query results, and ranks them by relevance to the original query.

The Knowledge Base tool is a front-end to IR Expert. The Knowledge Base form enables users with specific search and operator restrictions to access solutions, specific databases or files, and other relevant data without compromising system security.

IR Expert has lexical analysis for Chinese and Korean.

For additional information on using IR Expert or Knowledge Management, see the related topics.