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Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Exporting records
- Export descriptor records
- Unload error messages
- Unload files
- Add an export descriptor record
- Delete an export descriptor record
- Export a record list to a text file
- Export a record list to an Excel file
- Export a record list using an export description record
- Export an individual record using an export descriptor record
- Export selected records from a table using an export descriptor record
- Schedule the exporting of records using an export descriptor record
- Schedule the unloading of records
- Unload a database dictionary only
- Unload a record list
- Unload an individual record
- Unload records from multiple files
- Unload selected records from a file
- Update an export descriptor record
Export selected records from a table using an export descriptor record
Applies to User Roles:
System Administrator
To export selected records from a table using an export descriptor record:
- Click Tailoring > Database Manager.
- Type the form or table name that contains the records to unload.
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Select the Administration Mode option.
Note: You must select this option to ensure that HPE Service Manager displays the unload options in the target form.
- Click Search.
- Select the form used to search for records. Do not type or select any search criteria from this form.
- Click More or the More Actions icon, and then select Export/Unload.
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Fill in the following fields.
Field Description Field Name Type the name of the field containing the selection criteria. Field Values Type a unique value for each record unloaded from the Field Name.
- Click Unl Records.
Service Manager displays a record list of the records you selected. - From the record list, select the form, click More or the More Actions icon, and then select Mass Unload.
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Fill in the following fields.
Field Description External File Name Type the name and path of the destination file to contain the record list. By default, this file is located in the RUN folder of the Service Manager server. Member This field is obsolete. Unload Type Select the operating system file type to use for the external file. Append to File Select this option to add records to the end of an external file of the same name. If a external file of the same name does not exist, Service Manager creates a new file. If this field is cleared, then Service Manager overwrites any existing file of the same name. Use Data Map Select this option to use a pre-defined data map when unloading the selected records. Using a data map may result in Service Manager unloading more records than you originally selected to unload. Prompt for Data Map Select this option to enable a confirmation message to use a data map for each record unloaded. This option is only valid if the Use Data Map option is also enabled. Suppress Messages Select this option to hide all messages that the unload process generates. Export Mode — Formatted Text Select this option to save the external file using an export descriptor record. This format is intended for export to other applications. Form Name Type the name of the export descriptor record to use. This option is only valid with the Formatted Text option is selected. If the export descriptor record does not already exist, Service Manager prompts you to create it.
- Click Export Ext.
- If Service Manager displays a list of existing export descriptor records, select the export descriptor record to use.
- Do one of the following:
- To change the export descriptor record, click Edit Record.
- To export the record, click Export.
Service Manager saves the select records to an external file.
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