Unload a record list

Applies to User Roles:

System Administrator

To unload a record list:

  1. Click Tailoring > Database Manager.
  2. Type the form or file name that contains the records to unload.
  3. Select the Administration Mode option. You must select this option to ensure that HPE Service Manager displays the unload options in the target form.
  4. Click Search.
  5. Click the form used to search for records.
  6. Fill in optional search criteria.
  7. Click Search.
  8. Click More or the More Actions icon for record list, and then select Mass Unload.
  9. Fill in the following fields.

    Field Description
    External File Name Type the name and path of the file used to save the record list. By default, this file is located in the RUN folder of the Service Manager server.
    Member This field is obsolete.
    Unload Type Select the operating system file format for the external file.
    Append to File Select this option to add records to the end of an external file of the same name. If an external file of the same name does not exist, Service Manager creates a new file. If this field is cleared, Service Manager overwrites any existing file of the same name.
    Use Data Map Select this option to use a pre-defined data map when unloading the selected records. Using a data map may result in Service Manager unloading more records than you originally selected to unload.
    Prompt for Data Map Select this option to enable a confirmation message to use a data map for each record unloaded. This option is only valid if the Use Data Map option is also enabled.
    Suppress Messages Select this option to hide all messages that the unload process generates.
    Export Mode — Binary Select this option to save the external file in Service Manager’s binary unload format. Only the Service Manager Database Manager can read this binary file format.
    Export Mode — Text Select this option to save the external file in Service Manager’s text format. This format is human readable but is not intended for export to other applications other than Service Manager’s Database Manager.
    Export Mode — Formatted Text Select this option to save the external file in a user-defined text format. This format is intended for export to other applications. If you select this option, you must type a valid Service Manager form name in the Form Name field.
    Form Name Type the name of the Service Manager form to use when exporting records as formatted text. This option is only valid with the Formatted Text option is selected. If the text format description does not already exist, Service Manager prompts you to create it.
    Dbdict Load Options — Create file if not there, and update if present Select this option if the data saved in this external file should replace existing data in the target Service Manager system.
    Dbdict Load Options — Create file if not there, but do not update if present Select this option to ignore data saved in the external file that already exists in the target Service Manager system.
    Dbdict Load Options — Create file if not there, and update if present, including keys Select this option if the data saved in this external file should replace existing data in the target Service Manager system including the database keys.
    Dbdict Load Options — Create file if not there, and update if present, including SQL mapping Select this option if the data saved in this external file should replace existing data in the target Service Manager system including the database SQL mapping.
    Dbdict Load Options — Create file if not there, and update if present, including keys AND SQL mapping Select this option if the data saved in this external file should replace existing data in the target Service Manager system including the database SQL mapping and the database keys.
    Record Load Options — Add/update records Select this option if the records saved in this external file are to replace any existing records in the target Service Manager system.
    Record Load Options — Only add new records Select this option to ignore records saved in the external file that already exist in the target Service Manager system.


  10. Click Unload/export.
    Service Manager saves the select records to an external file.