Install > Set up legacy integrations > Install Crystal Reports for use with Service Manager

Install Crystal Reports for use with Service Manager

You can use Crystal Reports to view, update, and develop new reports with Service Manager.

Follow these steps to install Crystal Reports 2013 SP3 for use with Service Manager:

  1. If Crystal Reports 2008 with or without SP1 or SP3 has been installed before, use Uninstall or change a program from the Windows Control Panel to uninstall Crystal Reports 2008 with the service packs and all associated Language Packs.
  2. Make sure that the Service Manager ODBC Driver is installed.
  3. Log in to the Windows server as a user with local administrator privileges.
  4. Extract the file into the appropriate drive of the server.
  5. Navigate to the \Reporting\CrystalReports directory.
  6. Right-click SilentInstall.bat and then select Run as administrator.

    The installation wizard starts.

  7. Restart your computer when the installation is complete. You must restart your computer before opening Crystal Reports 2013.
  8. Start the legacy listener.