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- Deploy a distributed Service Manager Service Portal cluster
- Overview of distributed Service Manager Service Portal configuration
- Set up a distributed Service Manager Service Portal cluster
- Task 1. Install Service Manager Service Portal on all nodes
- Task 2. Set a password for "propel" on each node
- Task 3. Change the host name to lowercase on each database node
- Task 4. Prepare the load balancer node
- Task 5. Run the Distributed Service Manager Service Portal scripts on the load balancer node
- Task 6. Configure OO database connection on application nodes
- Task 7. Configure Survey for the cluster
- Task 8. Update the System Information Record in Service Manager
- Set up IDOL content servers
- Replace Service Manager Service Portal generated certificates
- Failover and recovery
- Disaster recovery
- Troubleshoot distributed Service Manager Service Portal clustering
Set up a distributed Service Manager Service Portal cluster
This section describes the detailed steps to set up a distributed Service Manager Service Portal cluster.
Prerequisites
Before you proceed, make sure that you have met the following prerequisites:
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Five (or more) VMs are available to use for the distributed Service Manager Service Portal cluster.
For the minimum hardware and software requirements of each VM, see the Service Manager Service Portal section in the Support matrix and deployment sizing guide.
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You have made a note of the fully qualified domain names (FQDNs) and IP addresses of the five (or more) VMs.
This section uses the following items to refer to the host FQDNs.
Item Description <LB node host FQDN> FQDN of the load balancer node host <application node 1 FQDN> FQDN of the Service Manager Service Portal application node 1 host <application node 2 FQDN> FQDN of the Service Manager Service Portal application node 2 host <master DB node FQDN> FQDN of the Service Manager Service Portal master database node host <slave DB node FQDN> FQDN of the Service Manager Service Portal slave database node host -
You have obtained one virtual IP address, which will be used as the DB VIP (a floating IP address for the database nodes)
Item Description <DB VIP> Virtual IP address for the database nodes
The setup process consists of the following tasks.
Note In this section, it is assumed that five Service Manager Service Portal nodes will be set up; however, you can add additional Service Manager Service Portal cluster nodes according to your needs.
Task 1. Install Service Manager Service Portal on all nodes
Task 2. Set a password for "propel" on each node
Task 3. Change the host name to lowercase on each database node
Task 4. Prepare the load balancer node
Task 5. Run the Distributed Service Manager Service Portal scripts on the load balancer node
Task 6. Configure OO database connection on application nodes
Task 7. Configure Survey for the cluster
Task 8. Update the System Information Record in Service Manager
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