Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
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Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Add custom attributes and map to SM fields
- Configure an event forwarding rule in OMi
- Enable event drill-down from Service Manager into OMi
- Enable incident drill-down from the OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
- Test the connection
- Synchronize attributes
Add custom attributes and map to SM fields
You can add your own custom attributes in the Groovy script selected for the SM server in the Connected Servers pane, and then map these custom attributes to the appropriate fields in SM. For details about groovy scripting, see the OMi Extensibility Guide.
You can also change how attributes are mapped from OMi to SM. The mapping is done in the BDM Mapping Manager in SM:
System Administration > Ongoing Maintenance > BDM Mapping Management
For details about mapping attributes, see the Service Manager online help:
System Administration > Integrations > Service Manager integration methods and tools > BDM Mapping Management
We welcome your comments!
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