Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Modify an existing Service Catalog connector
- Click Service Catalog > Tailoring > Catalog Connectors.
- To bring up a record list of all the out-of-box connectors click Search.
- Select a connector. For example, click Open a Change.
- Add XML Fields for any customized fields you have in your forms.
- Change the Link Record to move any additional fields from the interactions record to the change record.
- Change Process to include anything that needs to happen to create the record.
- Change the wizard messages to include any new fields.
- Add, delete, or modify any of the RAD expressions on the Expression tab.
- Click Save.
The connector is modified.
We welcome your comments!
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