Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Service Level Management > Service Level Management overview > Outages > Outage spreading > Outage posting in other applications

Outage posting in other applications

Service Level Management tracks Configuration Item outages related to incidents, changes, and change tasks. There are two ways to post the outage information:

If you select Auto Post Outage Information in the slamodulecontrol record for an application, Service Level Management automatically uses the time when you open the incident as the outage start and the time when you close the incident as the outage end time.
If you do not select Auto Post Outage Information in the slamodulecontrol record for the probsummary file, Service Level Management displays an Outage Confirmation dialog box when you close the record. The open and close time for the incident is the default start and end time for the outage. You can change the outage start time or the outage end time before you close the record.

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