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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Service Level Management administration tasks

Use > Service Level Management > Service Level Management administration tasks > Enable automatic outage posting

Enable automatic outage posting

Click Service Level Management > Administration > Configure Application.
Click Search.
Select an existing record.
Service Level Management populates the Service Target Information section to generate outage data correctly. You can change the out-of-box field names to match your field names.
- Configuration Item fields identify the item to be tracked.
- Outage Condition is the signal to gather service metrics. For example, when a Configuration Item is unavailable, the condition is
  
  nullsub(ci.down in $L.file, false)=true. However, the condition for other tables may vary.
- Outage Start and Outage End fields specify when the outage begins and ends for manual or automatic outage posting.
Select the Auto Post Outage Information checkbox.
Click Save.
Click OK.

Click here to show or hide links to related topics.

Related concepts

Service Level Management
Working with service agreements
Outages
Automatic outage posting
Outage spreading
Outage posting in other applications

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