Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Integrate > HPE Application Lifecycle Management/Quality Center (ALM/QC) > Defects and Requirements Exchange with HPE Service Manager and HPE Application Lifecycle Management Installation and Administration Guide > Upgrading the Integration > Upgrading to the Latest Release > Important Notice When Upgrading to SM 9.41 and Above

Important notice when upgrading to SM 9.41 and above

If you are upgrading various existing synchronization scenarios to HPE Service Manager 9.41 Classic/Codeless/Hybrid or above, follow these steps to make the necessary configurations for the new logical name solution introduced by Service Manager 9.41:

Add the related CI display name in the web service definition.

SM Change -> QC/ALM Defect

Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.

Field	Caption
affected.item..sm.device.display.name	ServiceName
middle,logical.name..sm.device.display.name	ConfigurationItemName
middle,assets..sm.device.display.name	AssetsName

SM Problem -> QC/ALM Defect

Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.

Field	Caption
affected.item..sm.device.display.name	ServiceName
logical.name..sm.device.display.name	AffectedCIName

QC/ALM Defect -> SM Problem

Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.

Field	Caption
affected.item..sm.device.display.name	ServiceName
logical.name..sm.device.display.name	AffectedCIName

SM Problem <-> QC/ALM Defect

Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.

Field	Caption
affected.item..sm.device.display.name	ServiceName
logical.name..sm.device.display.name	AffectedCIName

Note The above fields are for mapping SM Problems to QC/ALM Defects only.

Refer to Upgrading the integration to upgrade your integration.
Configure the new field mapping.

When retrieving changes and problems from SM, you can get the Service field with a value such as CI1001030. Now you can use the new ServiceName field with a value such as Applications.
Change the default value when create new changes and problems.

For example, before you set the Applications value in the Service field to create new changes or problems, you need to search for the CI Identifer in SM by setting the display name to “Applications”, instead of using the default “Service” name.

Note ServiceName and PrimaryCIName do not work in operations such as create or update.

Send Help Center feedback