Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Develop > Tailoring > Advanced functions > Publish and subscribe > Agent records for publishing

Agent records for publishing

Agents are special background processes used to perform certain tasks for the user. In the case of Publish and Subscribe, they count information in your database, such as the number of open incident records in a specified alert status, or the number of records assigned to a certain group. Agent Records are the resources used by these background processes to reference stored queries, define messages and colors, and select display options. These records are published to the Service Manager publishing house and used by agents to update a subscriber’s charts and marquees.

Send Help Center feedback