Develop > Processes and Best Practices > Request Fulfillment Overview

Request Fulfillment Overview

The Micro Focus Service Manager Request Fulfillment application, referred to as Request Fulfillment throughout this chapter, supports the Request Fulfillment process. It enables you to route and support all requests for non-standard operational services in an effective way, and ensure that requests will not compromise day-to-day operational activities.

This section describes how Request Fulfillment implements the best practice guidelines for the Request Fulfillment processes.

Topics in this section include: