Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Administering approval delegation
In the out-of-box system, Service Manager supports approval delegation for the following applications :
- Change Management
- Request Fulfillment
- Service Catalog
To enable approval delegation for one of these applications, an Administrator must edit one of the application's security role records and select the Can Delegate Approvals option. Next, the Administrator must grant this security role to the operators who will be given approval delegation authority.
Note If you want to support approval delegation for an application that does not support approvals out-of-box, you must first enable approvals for the application. To enable approvals, see Enabling approvals.
Approval delegation never changes a delegate's original security role or operator record. Service Manager only changes a delegate's approval groups in memory when the following conditions occur.
- When the system notifies the delegate
- When a delegate views or acts on an approval
By default, Service Manager sends an email notification to the approval delegate when the following conditions occur:
- A new approval delegation is assigned to the delegate
- A new approval arrives in the approval owner's queue
Note Service Manager also sends an email notification to the approval owner when a new approval arrives in the owner's queue. System Administrators can change the notification behaviors for approval delegation directly from the notification engine.
A delegated approval always retains its original operator assignment. Service Manager records the delegate's actions separately from the owner in the following new fields:
| Field name | Label in approval record | Description |
|---|---|---|
| approved.by | Operator | The name of the operator who acted on the approval. |
| approved.for | Approved For | The name of operator who delegated the approval. |
Note Delegators and delegates can view these fields from the approval record and the approval log. However, in some cases, only a delegator may have the approval group necessary to view the records in the approval log. A delegate's temporary rights do not include viewing approvals in the log. In order to view approvals in the approval log, a delegate's application profile must include the required approval groups.
Related topics
Approval delegation
What happens when I receive delegated approval authority?
What happens when I delegate approval authority?
Enabling approval delegation
Delegate approvals to another operator
Disable an active approval delegation
Update an active approval delegation
Global variables available for approval delegation
Views available for approval delegation
