Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management workflows and user tasks
- Create a new change record
- Create a change request from a change proposal
- Create a new change with a Release Management category
- Apply a change model to an existing change record
- Update a change request
- Update multiple change requests
- Update multiple task records
- Return a change request to the requester
- Abandon a change request
- Assign a change owner for a change request
- Assess the risk and impact of a change
- Prioritize a change request
- Plan and schedule a Standard change
- Use Task Planner to plan change tasks
- Cancel open tasks for a change record
- Validate a Normal change
- Relate a change to another record
- Unrelate a change to another record
- Approve a change request
- Update an active approval delegation
- Delegate approvals to another operator
- Disable an active approval delegation
- Copy an approval delegation
- Build and test a change
- Implement a Standard change
- Implement an Emergency change
- Implement a Normal change
- Update the CMDB for associated configuration items
- Close a change task
- Review and close a change
- Reopen a change request or task
- View the alert log of a change
- Change the phase of a change
- Change the category of a change
- Print a change request
- Print a change request list
- Set a reminder for a change request
- View a list of services potentially affected by an outages
- Send a notification from a task or change request
- Manually calculate Time Period conflicts for a change
- Access Change Management reports
Create a new change with a Release Management category
Applies to User Roles:
Change Manager, Change Coordinator
Change Management provides an out-of-box change category named Release Management, which is based on the out-of-box Release Management workflow. You create a new change either from a change model (by default) or from a change category depending on how your system administrator has set up Change Management.
Before you can create a new change with a Release Management category, your Change Management must meet either of the following prerequisites:
- Change Management is configured to open new changes from change models, and has a Change Model defined for the Release Management category; the Release Management category has one or more subcategories defined.
- Change Management is configured to open new changes from change categories and has already a Release Management change category defined.
To open a new change with a Release Management category, follow these steps:
- Click Change Management > Create New Change.
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Perform one of the following steps depending on your Change Management settings:
- Select a change model that has the Release Management category and a subcategory defined.
- Select Release Management from the list of change categories.
- Select the release type (hardware or software) from the Release Type list.
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Fill in the all required fields and other additional fields as needed.
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Click Save.
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Click Next Phase.
The Assess phase is closed and the change advances to the Plan and Design phase for the out-of-box workflow.
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