Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Micro Focus Operations Orchestration (OO)
- Operations Orchestration integration setup
- Manage OO flows from Knowledge Management
- Automated resolution of incidents
- Automated deployment of changes
- Automated implementation of change tasks
- Automated fulfillment of request tasks
- Example: launching automated implementation for change and request tasks
Automated fulfillment of request tasks
Service Manager 9.40 or later provides an enhanced integration with Operations Orchestration (OO) that allows users to link request tasks to OO flows. This enables users to implement automated fulfillment of request tasks by manually or automatically launching OO flows.
You can add OO flow links to the "Automation" tasks planned in request models. Then, when the request tasks are opened in request records, the OO flows are automatically executed or you can manually launch the OO flows, depending on the configuration of the OO flow links. Or, you can add an OO flow to a request task directly from a request record.
Note In the out-of-box environment, this feature is only supported for the tasks in the Automation category.
Related topics
Micro Focus Operations Orchestration (OO)
Add an Operations Orchestration integration
Enable OO flow automation for request tasks
