Execute an OO flow from a request task

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Security roles: Request Coordinator, Request Analyst

If the Execute Automatically check box is selected in the OO flow link configuration, once a request task linked to that OO flow is moved to the Active phase, the associated OO flow will be executed automatically. Otherwise, you need to manually execute the OO flow from the request task record.

To manually launch an OO flow from a request record, follow these steps:

Log on to the Service Manager Web client.

Click Request Fulfillment > Search Request Tasks, and then search for and open the request task that requires a manual execution of the OO flow link.

From the request task record, click the Execute OO Flow button.

Verify the OO flow configuration, and then click OK. The OO flow is executed.

When the OO flow is successfully executed, the request task moves to the "Completion" phase automatically. If additional properties are defined, the request analyst or request coordinator needs to manually fill in the OO execution results in the additional properties, so that the subsequent tasks can benefit from the output of the current automation task.

If the OO flow execution is failed, the request task moves to the "Review" phase automatically. After review, you can re-launched the OO flow manually, or you can cancel or close the request task.