Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Request Fulfillment
Request Fulfillment overview
The Service Manager Request Fulfillment is an application used to manage user requests for products and services.
The Request Fulfillment application enables business staff to improve their productivity or the quality of business services and products. It can also help reduce the cost of providing services and reduce people effort involved in requesting and receiving access to services. Moreover, the use of Request Fulfillment application can increase the control level of an organization’s services and the number of fulfilled requests.
Request Fulfillment includes the following key features:
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Request model, which defines the prerequisites, required authorizations, and sequenced or parallel standard tasks to fulfill the service request
- A detailed, customizable catalog of products
- Scheduling of service requests and tasks
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Automated request fulfillment
- Order and stock management
- Interaction with other Service Manager applications, such as Service Catalog, Configuration Management, Service Desk, Incident Management, Change Management, and Service Level Management. Service Catalog (Front Office) and Request Fulfillment catalog (Back Office product catalog) work together to provide an end-to-end process of service requests, from the end user portal (Service Catalog or SRC), to the automated dispatching and control of every tasks for the delivery of the service.
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Integration with other products, including:
- Providing a common web service interface so that other products are able to access service requests and tasks
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Integration with Asset Manager for request fulfillment billing
For Request Fulfillment processes and best practices, see the corresponding sections in Processes and Best Practices.
Related topics
Request Fulfillment security roles
Request Fulfillment administration
Request Fulfillment configuration
Request Fulfillment workflows and user tasks
Differences between Request Fulfillment and Change Management
