Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Request Fulfillment > Request Task workflows and user tasks

Request Task workflows and user tasks

The request task workflow is a sequence of connected steps in the life cycle of a request task. In the workflow, a request task goes through several phases to complete the life cycle.

The following are the out-of-box workflows for request tasks:

Generic Request Task

The Generic Request Task workflow manages the process for generic request tasks without CMDB update, such as manual labor for internal vendors/suppliers.

The Generic Request Task workflow consists of the following phases and tasks.

Workflow phase	Tasks
Waiting	Create a request task Create a request task template Send a notification from a request task
Active	Apply a request task template Create a request task template Create a change from a request task Update multiple request tasks Cancel multiple request tasks Send a notification from a request task Set a reminder for a request task Access the alert log when viewing a request task View audit log from a request task
Review	Update multiple request tasks Cancel multiple request tasks Send a notification from a request task Set a reminder for a request task Access the alert log when viewing a request task View audit log from a request task Create a request task template
Closure	Close a request task Send a notification from a request task Access the alert log when viewing a request task View audit log from a request task Create a request task template
Cancelled	Send a notification from a request task Access the alert log when viewing a request task View audit log from a request task Create a request task template

Request Task with CMDB Update

The Request Task with CMDB Update workflow manages the process for request tasks that involve CMDB updates such as installation, uninstallation, purchase, and reservation services.

The Request Task with CMDB Update workflow consists of the following phases and tasks.

Workflow phase	Tasks
Waiting	Create a request task Create a request task template Send a notification from a request task
Active	Apply a request task template Create a request task template Create a change from a request task Update multiple request tasks Cancel multiple request tasks Send a notification from a request task Set a reminder for a request task View audit log from a request task Access the alert log when viewing a request task
CMDB Update	Send a notification from a request task Set a reminder for a request task Access the alert log when viewing a request task View audit log from a request task Create a request task template
Review	Send a notification from a request task Set a reminder for a request task View audit log from a request task Access the alert log when viewing a request task Update multiple request tasks Create a request task template
Closure	Close a request task Send a notification from a request task View audit log from a request task Access the alert log when viewing a request task Create a request task template
Cancelled	Send a notification from a request task View audit log from a request task Access the alert log when viewing a request task Create a request task template

Automated Task

The Automated Task workflow manages the Operations Orchestration (OO) flow execution process. For more information on the Automated Task integrated with the OO flow, see Automated fulfillment of request tasks.

The Automated Task workflow consists of the following phases and tasks.

Workflow phase	Tasks
Waiting	Create a request task Create a request task template Send a notification from a request task
Active	Apply a request task template Create a request task template Update multiple request tasks Cancel multiple request tasks Send a notification from a request task Set a reminder for a request task View audit log from a request task Access the alert log when viewing a request task
Execution	Send a notification from a request task Set a reminder for a request task View audit log from a request task Access the alert log when viewing a request task Create a request task template
Review	Send a notification from a request task Set a reminder for a request task Update multiple request tasks View audit log from a request task Access the alert log when viewing a request task Create a request task template
Completion	Send a notification from a request task Set a reminder for a request task View audit log from a request task Access the alert log when viewing a request task Create a request task template
Closure	Close a request task Send a notification from a request task Access the alert log when viewing a request task Create a request task template
Cancelled	Send a notification from a request task View audit log from a request task Access the alert log when viewing a request task Create a request task template