Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Catalog Item Details
Concepts
In the Service Details view, the following information about the selected catalog item displays:
- The catalog name, item name, and categories assigned to the item
- Catalog item's image
- Description of the catalog item
- Pricing Information
A catalog item can have two prices: the default initial price and the recurring fee.
- For example, a subscription with an initial price of $1000 might also have a periodic fee of $200 per month for the duration of the subscription.
- If you change the options associated with the item (for example, increasing the size of the hard drive or the amount of memory), the initial price, recurring fee, or both, might change to reflect the change in options.
- The recurring fee can be hourly, daily, weekly, monthly or yearly.
- The number format for pricing is based on your browser's locale.
- More Information This area includes additional information such as when this catalog item was last updated.
Tasks
Configure Item for Ordering
Click Configure to configure this catalog item for ordering. Here you will find:
- Option Sets: This information includes the available option sets (if any) and the cost of the different options.
- If you want to subscribe to the catalog item you are viewing, configure your subscription request in this section. For example, if the catalog item includes a server, the server might include options you select to configure the number of CPUs and the amount of RAM.
- Dynamic options are information fields that are related to a catalog item. These fields allow you to specify additional requirements for a catalog item. For example, you might be able to specify delivery and pickup options. Dynamic options are created by using a wizard in Service Manager (SM). Valid field description values include equals, does not equal, and starts with. Contact your Service Portal administrator for more information.
Each option will include:
- Initial Price: The initial price of the item.
- Recurring Price: The periodic fee, if any, of the item.
As you select option(s) the price Subtotal will be updated to reflect the total initial price and total recurring fee.
- Requires Approval: Indicates whether your request for the catalog item must be approved. Your order will not be fulfilled until the designated approver(s) approve your request.
Order or Add to Cart
Click Order Now to order just this item, or Add to Cart to continue shopping. If you click Order Now, complete the order information and then click Submit. The Order Confirmation view displays the unique order number.
Related Topics
