Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Miscellaneous tasks
- Enable Knowledge Management
- Configure subscriptions
- Enable Approval Delegation
- Improve SRC performance
- Contact Look up
- Date Time validation
- Update Service Manager lists
- Supporting other locales
- Update Journal Request
- Require Users to Read Catalog Item Details
- Hide user selection options from the item details form
- Enable Line Item Status
- Configure IPv6
- Enable FIPS for Service Request Catalog
- Enable query hash when a hardware load balancer is used
- Common Access Card Introduction
- Type Ahead
- Enable remembering login user name
Common Access Card introduction
The Common Access Card (CAC) is the Unites States Department of Defense (DoD) smart card for multi-factor authentication. CACs are issued as standard identification for active-duty military personnel, reserve personnel, civilian employees, non-DoD government employees, state employees of the National Guard and eligible contractor personnel. In addition to its use as an ID card, a CAC is required for access to government buildings and computer networks.
If you have not configured CACs for Service Manager, you must do so before you can enable CAC for Service Request Catalog. To do this, refer to the following sections of the Service Manager Help Center:
- Common Access Card (CAC) sign-on
- Requirements for CAC sign-on
You may also want to review the following example in the Service Manager Help Center:
- Example: Enabling CAC sign-on
If you have already configured CACs for Service Manager, you can skip ahead to the following section:
