Administer > Service Request Catalog Customization > Miscellaneous tasks > Enable query hash when a hardware load balancer is used

Enable query hash when a hardware load balancer is used

To enable the query hash feature in Service Request Catalog when a hardware load balancer is used, you must configure the src.queryHashCode parameter in the applicationcontext.properties file. To do this, follow these steps:

  1. Open the applicationContext.properties file, and then locate the src.queryHashCode property:

    src.queryHashCode=${sm.hostname}:${sm.port}

  2. Set the value of ${sm.hostname} to match the value that is set in the hostname portion of queryhashcode in the sm.ini file.

  3. Set the value of ${sm.port} to match the value that is set in the hostname portion of queryhashcode in the sm.ini file.
  4. Save and then close the file.

Note You must restart the SRC server in order for this customization to take effect.