Configure additional details for Service Requests

You can configure Service and Support request to display additional details from Service Manager.

Enable journal updates

You can enable journal updates to appear in Service Request Catalog for each request to provide additional information to the user on the history of their request. Journaling is a feature of Service Manager that allows additional details or updates to a record. If Journaling is enabled on your Service Manager server, and you want to enable those journal updates for Service Request Catalog, follow these steps:

  1. Open the applicationContext.properties file, and specify the following properties as true:

    Property Description
    src.sm.service.journalUpdatesEnabled=true A value of true enables the Journal Updates for service. Change the value to false to hide Journal Updates information
    src.sm.support.journalUpdatesEnabled=true A value of true enables the Journal Updates for support. Change the value to false to hide Journal Updates information.

Edit the custom definition label for journal updates

By default, the label for journal updates is "Request Updates." However, you can modify this label.  To do this, edit the Custom.properties file, and specify a new label for the request.update property.