Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Miscellaneous tasks
- Enable Knowledge Management
- Configure subscriptions
- Enable Approval Delegation
- Improve SRC performance
- Contact Look up
- Date Time validation
- Update Service Manager lists
- Supporting other locales
- Update Journal Request
- Require Users to Read Catalog Item Details
- Hide user selection options from the item details form
- Enable Line Item Status
- Configure IPv6
- Enable FIPS for Service Request Catalog
- Enable query hash when a hardware load balancer is used
- Common Access Card Introduction
- Type Ahead
- Enable remembering login user name
Configure additional details for Service Requests
You can configure Service and Support request to display additional details from Service Manager.
Enable journal updates
You can enable journal updates to appear in Service Request Catalog for each request to provide additional information to the user on the history of their request. Journaling is a feature of Service Manager that allows additional details or updates to a record. If Journaling is enabled on your Service Manager server, and you want to enable those journal updates for Service Request Catalog, follow these steps:
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Open the
applicationContext.propertiesfile, and specify the following properties as true:Property Description src.sm.service.journalUpdatesEnabled=true A value of true enables the Journal Updates for service. Change the value to false to hide Journal Updates information src.sm.support.journalUpdatesEnabled=true A value of true enables the Journal Updates for support. Change the value to false to hide Journal Updates information.
Edit the custom definition label for journal updates
By default, the label for journal updates is "Request Updates." However, you can modify this label. To do this, edit the Custom.properties file, and specify a new label for the request.update property.
