Mandatory Fields

Service Manager provides two basic methods for setting field-level controls including making a field mandatory. The system provides two methods to indicate that a field is mandatory in the user interface.

If the field is only required to be mandatory on a screen-by-screen basis, the field can be set as mandatory using the format control validations. This control can be visually indicated by a property in Forms Designer.

If the field needs to be set as mandatory for all access points throughout the system, a data policy for the field can be set using the supplied configuration tools. In this case the visual indication is automatic.

On screen, Service Manager identifies mandatory fields with a red asterisk indicator.

Related topics

Fields and Keys tab

Open a Format Control record

Access Data Policy

Add a Set Mandatory Fields rule