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ITIL Alignment

Service Manager is fully aligned with ITIL terms and definitions. The following features of Service Manager are good examples of alignment with ITIL:

  • Detailed descriptions of the focus of each ITIL process and supporting module in Service Manager. This includes the scope of the function or process, the goals, the roles and thus profiles typically required to deliver the function and their responsibilities. This information is included in the help server.
  • Process diagrams that define the out-of-box process flows to deliver the function are included in the help server.
  • The screens, work flows, profiles and system logic is pre-defined in the Service Manager system to deliver the functions as described in the help server.

Related topics

List of Terms

Processes and Best Practices