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Micro Focus Service Manager Processes and Best Practices

In order for you to make optimal use of the functionality of Service Manager, we have created a processes and best practices guide based on practical experience with service management implementations with many customers of various sizes.

The Service Manager Processes and Best Practices provides best practices, management overviews, process flows, and workflow diagrams for different Service Manager modules.

The Service Manager Processes and Best Practices documents the practice workflows that are standard with out-of-box Service Manager applications. It includes high-level process workflow diagrams, and step-by-step procedural guidelines.

Service Manager Processes and Best Practices

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Processes