Autoformatting is part of a view in that it is a view that has been customized by a set of rules that specify certain display conditions for records that satisfy the conditions. For example, you can create a view that displays all incident records older than one week and then in that view create an autoformatting rules that displays records as red if their urgency is critical.

System administrators access autoformatting by selecting Customize Current View from the More Actions menu for a view or queue.

Related topics

Operator templates
Views and favorites administration

Add a new autoformatting rule
Adjust the order of an autoformatting rule
Edit an autoformatting rule
Remove an autoformatting rule