Administer > Application setup > Self-service > Working with self-service requests

Working with self-service requests

Self-service has features that enable you to open, view, update, copy, resubmit, or close service requests. Users are able to create new requests, using a supported browser, that become service desk interaction records. Self-service users can review their pending requests and make changes to them as needed. Self-service users can also use the Service Catalog interface to order items and services from the service catalog.

Related topics

Who uses self-service?
Self-service licenses
Self-service tailoring
Configuring the self-service working environment
Creating self-service users
Web client views
Visible updates for self-service requests
Multiple sessions
Choosing a configuration item for self-service requests
Searching the Service Catalog

Log on to the web client (self-service user view)