Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Adding a rule
- Add a Launch a URL rule
- Add a Run a Macro rule
- Add a Call a Process rule
- Add a Case Exchange rule
- Add a Run a Wizard rule
- Add a Clear Fields rule
- Add a JavaScript Validation rule
- Add a Run JavaScript rule
- Add a Set Mandatory Fields rule
- Add a Set Mandatory Variables rule
- Add a Send Notifications rule
- Add a Launch a Script rule
- Add a Send HTML Email rule
- Add a Start or Stop Clock rule
- Add a Set Field rule
- Add a Set Field from Number rule
- Add a Validate Date rule
- Add a Validate against List rule
- Add a Validate against Table rule
- Add a Validate Text/Number rule
- Add a Popup Message Box rule
- Add an Assignment rule
- Add a Run Action rule
- Add a Run Scheduled Action rule
- Group rules
Add a Launch a Script rule
Applies to User Roles:
System Administrator
Implementer
This rule enables you to launch a Service Manager script. Scripts enable you to interrupt the normal screen flow and gather the prerequisites before the form is displayed. For example, you can use a script to automatically close an incident in five days. The script closes the incident.
To add a Launch a Script rule, follow these steps:
- In the System Navigator, click Tailoring > Process Designer > Rule Sets.
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Click Search to open the Rule Set form, and then select the rule set to which you want to add the rule.
Note You can edit user-defined rule sets only. Out-of-box rule sets are labeled as Micro Focus Proprietary and cannot be modified.
- Click Add Rule to open the Select Rule Type page, and then click Launch a Script.
- In the Rule Description field, type a description of your new rule.
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Click Edit to add conditions to the rule.
Note If you do not specify a condition, the value defaults to Always.
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Click the Fill Field Script icon in the Script text box to select a Service Manager script.
Note If you type an invalid script name, an error message appears.
- Click OK to add the new rule to the rule set.
Related topics
Process Designer
Adding a rule
