Participant window

The Participant window is illustrated in the following screenshot:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Callouts	Component	Description
1	Search participant	Type a user’s email address or a user name in this field to automatically display the search result. See Invite participants for more information.
2	Suggested participant list	Displays the suggested participants. Service Manager Collaboration retrieves participants based on the Suggested User Fields configuration that is associated with the record type. See Invite participants and Add supported record types for more information.
3	Add/Remove button	Click to add/remove the selected participants. See Invite participants and Remove participants for more information.
4	Suggested participant group title	Displays the title of the suggested participants group. To customize this title, see step 9 in Add supported record types.

Callouts

Component

Description

Search participant

Type a user’s email address or a user name in this field to automatically display the search result. See Invite participants for more information.

Suggested participant list

Displays the suggested participants. Service Manager Collaboration retrieves participants based on the Suggested User Fields configuration that is associated with the record type. See Invite participants and Add supported record types for more information.

Add/Remove button

Click to add/remove the selected participants. See Invite participants and Remove participants for more information.

Suggested participant group title

Displays the title of the suggested participants group. To customize this title, see step 9 in Add supported record types.