Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Define the change category to use for a specific subscription
Applies to User Roles:
System Administrator
If your system is designed to handle subscription requests through Change Management, you can define the change category that Service Manager uses when users subscribe or unsubscribe to a specific subscription by updating the configuration item (CI) record.
Caution If your system is designed to handle subscription requests through Service Catalog, you need to use Service Catalog options to control how subscription requests are handled.
To define the change category to use for a specific subscription, follow these steps:
- Click Configuration Management > Resources > Search CIs.
- Use search or advanced search to find one or more records with the CI type of Business Service.
- To define the change category that Service Manager uses when a user subscribes to the subscription, select a change category from the Subscription Add list in the Change Categories area.
- To define the change category that Service Manager uses when a user unsubscribes to the subscription, select a change category from the Subscription Remove list in the Change Categories area.
- Click Save.
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Click OK. Service Manager updates the CI record.
Related topics
Service life cycle management
Business service groups
Defining the change category to use when adding or canceling subscriptions
Example: Search for a record
Define the change category to use globally for subscriptions
Add a business service CI record
Update a business services CI record
