Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service life cycle management
- Visual design of CI relationships
- Publish services in Service Catalog
- Requesting services
- Service-oriented SLAs
- Service support
- Service life cycle status
- Subscriptions
- Choosing a subscription mode
- Defining the change category to use when adding or canceling subscriptions
- Viewing subscriptions on the contacts and department records
- Notifying service subscribers of a planned outage
- Subscriptions and service level agreements
- View my subscriptions
- View subscriptions for the departments you manage
- Add a subscription
- Add a subscription for the departments you manage
- Subscribe to a service you canceled previously
- Cancel a subscription
- Cancel a subscription for the departments you manage
- Define which services are available for subscription
- Define a department requestor for subscriptions
- View the subscribers for a subscription
- Administer subscriptions
- View related changes for a subscription
Defining the change category to use when adding or canceling subscriptions
To define what change category you want to use when subscribing and unsubscribing to a specific subscription, set the change categories in the business service record (CI). If no values are specified in the business service record, the values in the Configuration Management environment record are used.
If you want to define the change categories for subscriptions at a global level, set the change category values in the Configuration Management
environment record. If no values are specified in the CM environment record, the default value used is Subscription.
If you want to create a new change category for subscriptions, the best practice is to copy the Subscription category and give
it a new name. After you create the new change category, you can change the CM environment record to specify the new category.
Caution This is only relevant when subscription requests are handled directly by Change Management without the use of Service Catalog.
Related topics
Business service groups
Notifying service subscribers of a planned outage
Define the change category to use for a specific subscription
Define the change category to use globally for subscriptions
Add a business service CI record
Update a business services CI record
View related records for a CI record
