Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Delete a payment record
Applies to User Roles:
System Administrator
Contract Management integrates service contract information and tracking into Service Manager. Unlike service level agreements, which describe how services in a contract are to be rendered, service contracts are financial agreements that define the services to be provided and the financial implications of using those services. Contract Management tracks each service contract between a customer and service provider, and compiles individual expenses and costs for those services. When using the Configuration Management Payments option, you can submit, cancel, or delete a payment record.
To delete a payment record, follow these steps:
- Click Configuration Management > Contracts > Payments.
- Use search or advanced search to find one or more records.
- Select the target payment record that you want to delete.
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Click Delete. The payment record is deleted from the list of payment records.
Related topics
Configuration Management overview
Contract Management overview
Example: Search for a record
Add a contract
Create a new contract terms and conditions record
Create a contract template
Cancel a contract
Update the terms and conditions of a contract
Renew a contract
View software installation information
Cancel a payment record
Generate a payment schedule for a contract
Schedule a payment for a contract
Submit a payment record
