Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Multiple-record functions
Mass Update
Mass Update enables a user (ADMIN or SYSADMIN) to update one or several fields in a set of records. Mass Update consists of three related functions, template Mass Update, Simple Mass Update, and Complex Mass Update. In a template Mass Update, a template displays a list of fields that can be updated. The user enters a value for each field to be updated to complete the process. In a Simple Mass Update, Service Manager displays a record form in which the user can enter values for selected fields. These values are then applied to all of the records selected for the Simple Mass Update. In a Complex Mass Update, Service Manager displays a form in which the user enters RAD expressions containing variables and concatenated fields to populate another field in the selected records.
The Mass Update function can be used with the following applications:
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Service Desk
The Database Manager also uses Mass Update to update the following tables:
- contacts
- company
- department (dept)
- location
- operator
The Mass Update functions in Database Manager also let you modify the contents of each record in the list of records accessed from Database Manager, by entering one or more processing statements, which Service Manager executes during adds, updates, and deletes. When add is set to true, Service Manager also executes Format Control, triggers, and macros, if present for the form.
Related topics
Template mass update and required fields
