Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Troubleshooting and tuning queries
This section offers information about troubleshooting and tuning queries. The suggestions, though not required, are derived from best practices learned from previous applications of Service Manager in large working environments. For additional information and suggestions, you can search the knowledgebase in Knowledge Management or visit the Micro Focus Support web site for a variety of documents and published white papers.
Related topics
Database performance tuning
Relational operators
Retrieving records by using the record list method
Retrieving records using the Query window method
Using ranges in queries
Create a query using an or statement or an and statement
Perform IR Expert queries
Retrieve records within a range
Use the not symbol with logical or relational operators
