Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Incident Management > Incident Management overview > Incident record data model > Incident Data Model: Incident Source

Incident data model: Incident source

When the source of the incident is a person, the Interaction record linked to the Incident record shows the basic information of the source. For example, the following information:

Whether the Incident is opened through the self-service interface
The Incident trigger
The location of the issue

When the source of the incident is an event trigger, the Title and Description fields of the Incident record contain that information, which reference the source event displayed in the External ID field of the Event Browser in Micro Focus Operations Manager.

Related topics

What is a Service Desk interaction?

Create a self-service request

Create a new incident from a user interaction