Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Enable Change approval
After you have successfully installed Service Manager Service Portal, you can enable Change approval so that a Change Approver is able to approve or deny all categories of Changes from either Service Manager Service Portal or Service Manager. When the Change approval function is enabled, any Service Manager Change that is pending for approval appears in the Open Approvals list of Service Manager Service Portal. The Changes approved or denied in Service Manager Service Portal or Service Manager are automatically moved to the All Approvals list in Service Manager Service Portal.
Refer to the following steps to enable Change approval:
- Log in to the Red Hat system as the root user.
- Browse to the [%SX_HOME%]/WEB-INF directory, and then open the sx.properties file.
-
Set
sx.externalRequest.disableOnboardingtofalse. -
Run the following command to restart Service Exchange:
service jetty-sx restart
Note
-
The Open Approvals list only displays Changes that meet either of the following criteria:
- Changes that are newly logged after you enable Change approval.
- Changes that are logged prior to the upgrade but moved to the Pending Approval phase after you enable Change approval.
The Open Approvals list does not display the Changes that have already been opened and moved to the Pending Approval phase before the upgrade.
- If there are multiple approvals defined in a Change phase, to avoid approval failures in Service Manager Service Portal, you must select the Aggregate approvals? check box in the Change object definition in Service Manager.
