Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Install and set up Service Portal
- Install SMA-SM Service Portal (SMA-SM SP)
- Install Service Manager Service Portal (SMSP)
- Meet the system requirements
- Install and set up a single instance of Service Manager Service Portal
- Set up a distributed Service Manager Service Portal cluster
- Appendix A. Ports used by Service Portal components
- Appendix B. How to change the host name used in an existing Service Manager Service Portal installation
- Appendix C. Service Manager Service Portal installation prerequisites download links
Install Service Manager Service Portal (SMSP)
Tip If your organization is using Service Request Catalog (SRC), ESS, or Propel as an end user portal, be aware that migration from SRC, ESS, or Propel to Service Portal is supported. For details, see Migrating ESS or SRC to Service Manager Service Portal and Migrating Propel to Service Manager Service Portal.
- Service Manager Service Portal must be deployed on a supported Red Hat Enterprise Linux system. For more information, see Support matrix.
- The default passwords for the consumer, orgadmin, and admin users are listed in this section. To prevent access to your Service Manager Service Portal installation via these default passwords, you must change them.
- Service Manager Service Portal can be installed on a machine with or without Internet access.
This section provides instructions on how to install and set up a single instance of Service Manager Service Portal, as well as a distributed Service Manager Service Portal cluster.
