Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Install Service Manager Service Portal (SMSP)
- Meet the system requirements
- Install and set up a single instance of Service Manager Service Portal
- Set up a distributed Service Manager Service Portal cluster
- Overview of distributed Service Manager Service Portal configuration
- Task 1. Change the host name to lowercase on each node
- Task 2. Install Service Manager Service Portal on all nodes
- Task 3. Prepare the nodes for distributed deployment
- Task 4. Run the distributed deployment scripts on the Load Balancer node
- Task 5. Update the System Information Record in Service Manager
- Set up IDOL content servers
- Replace Service Manager Service Portal generated certificates
- Failover and recovery
- Disaster recovery
- Troubleshoot distributed Service Manager Service Portal clustering
- Appendix A. Ports used by Service Portal components
- Appendix B. How to change the host name used in an existing Service Manager Service Portal installation
- Appendix C. Service Manager Service Portal installation prerequisites download links
Set up a distributed Service Manager Service Portal cluster
This section describes the detailed steps to set up a distributed Service Manager Service Portal cluster.
Prerequisites
Before you proceed, make sure that you have met the following prerequisites:
- Five (or more) VMs are available for the distributed Service Manager Service Portal cluster.
- For the minimum hardware requirements of each VM, see Meet the system requirements. For the supported platforms, see the Service Manager support matrix.
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You have made a note of the fully qualified domain names (FQDNs) and IP addresses of the five (or more) VMs.
This section uses the following items to refer to the host FQDNs.
Note This section uses five Service Manager Service Portal nodes as a sample configuration. However, you can add more nodes according to your needs.
Item Description <LB node host FQDN> FQDN of the load balancer node host <application node 1 FQDN> FQDN of the Service Manager Service Manager Service Portal application node 1 host <application node 2 FQDN> FQDN of the Service Manager Service Manager Service Portal application node 2 host <master DB node FQDN> FQDN of the Service Manager Service Manager Service Portal master database node host <slave DB node FQDN> FQDN of the Service Manager Service Manager Service Portal slave database node host -
You have obtained one virtual IP address, which will be used as the DB VIP (a virtual IP address for the database nodes).
The setup process consists of the following tasks.
Overview of distributed Service Manager Service Portal configuration
Task 1. Change the host name to lowercase on each node
Task 2. Install Service Manager Service Portal on all nodes
Task 3. Prepare the nodes for distributed deployment
Task 4. Run the distributed deployment scripts on the Load Balancer node
Task 5. Update the System Information Record in Service Manager
Replace Service Manager Service Portal generated certificates
Troubleshoot distributed Service Manager Service Portal clustering
