Troubleshoot the Service Manager Service Portal installation

This section provides troubleshooting information that can assist you in installing Service Manager Service Portal.

Analytics service fails to start

Symptom:

The following error occurs:

Failed to start analytics.service: Unit analytics.service failed to load: No such file or directory.

Cause:

The analytics service failed to start.

Fix:

Run the following commands to solve this problem:

#cd /etc/init.d
#rm –f analytics
# cat /opt/hp/propel/etc/services.d/analytics.daemon.sh >analytics
#chmod 777 analytics
#service analytics start

Installing Service Manager Service Portal on a different disk partition fails to create hardlinks for services

Symptom:

When installing Service Manager Service Portal services, if the /opt/hp directory points to a system on a different disk partition than /etc, the setup.sh setup utility will fail to install Service Manager Service Portal services.

Cause:

The Service Manager Service Portal setup utility tries to create hardlinks between systemd services under /etc/systemd/system and Service Manager Service Portal service definition files under /opt/hp/propel/etc/system/system. However, Red Hat Enterprise Linux only supports hardlinks for files under the same disk partition (because they share inodes), hence, the failure to install Service Manager Service Portal services.

Fix:

1. Copy the files physically from /opt/hp/propel/etc/systemd/system to /etc/systemd/system:

   #cp -a /opt/hp/propel/etc/systemd/system/* /etc/systemd/system/

2. Reload the systemctl daemon:

   # systemctl daemon-reload

3. Enable the services:

   # systemctl enable <Services_Names>