Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Example: Open a change
This example uses the following parameters:
- category for adv-nam-desk-101 - Hardware
- external foreign ID - CM01
- requested by - System.Administrator
- assigned to - Servicedesk.Agent
The change contains a simple description while letting all other fields use default values.
The event register has the following specific fields:
- evtype is cm3rin
- evuser is System.Administrator
The external information string (EIS) is:
^CM01^open^^^Hardware^^^System.Administrator^^^^Servicedesk.Agent^^^^^^^^^^^^^^^^^^^^^^ ^^^^^^^^Move HP Pavilion M9160Elite to Mike's office.^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ ^^adv-nam-desk-101^^^···
The field positions correspond to the cm3r input event map as follows:
| Position | Field name | Value |
|---|---|---|
| 2 | foreign.id | CM01 |
| 3 | actiondummy | Open |
| 6 | category | Hardware |
| 9 | requested.by | System.Administrator |
| 13 | assigned.to | Servicedesk.Agent |
| 42 | description | Move HP Pavilion M9160Elite to Mike's office. |
| 76 | logical.name | adv-nam-desk-101 |
Related topics
Change Management eventin fields
Change Management input event registration
Change Management input events
Change Management output events
Considerations for Configuration Management maps
Event Services
Event Services and Change Management
