Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Incident Management events
| Event | Event type |
Description |
|---|---|---|
| epmosmu | input | This event opens an incident from a call. |
| epmosmu | output | This event writes the record after an incident opens from a call. |
| pmc | input | This event closes an incident if filter criteria are met. It uses the same path as manually closing the operation. |
| pmc | output | This event writes after an incident is closed. |
| pmo | input | This event opens an incident if filter criteria are met. It uses the same path as manually opening the incident. |
| pmo | output | This event writes after an incident is opened. |
| pmu | input | This event updates an incident if filter criteria are met. It uses the same path as manually updating the incident. |
| pmu | output | This event writes after an incident is updated. |
You can use event registration to view the details of each registered event, which are stored in the eventregister table.
