Standard events

Service Manager event registration currently supports events enabling integration with ERP, SAP, and other external system interfaces. The events listed in the following table provide a brief description of the event.

Standard event Event
type
Description
approval input This event processes approvals for Request Management and Change Management.
approval output This event sends approvals for Request Management and Change Management.
CTSCPY (1) output This event to SAP uses eventmap cm3tctsc. It is a generated message to SAP to copy a CTS Transport from one system to another.
CTSCPY(2) input This event from SAP uses eventmap cm3tctsc. It processes the acknowledgment of SAP CTS Copy messages.
CTSIMP (1) output This event to SAP uses eventmap cm3tctsi. It builds a message to request a specific SAP Instance perform an Import of a given Transport.
CTSIMP (2) input This event from SAP uses eventmap cm3tctsi. It processes the Input acknowledge message from SAP regarding Import of Transport.
CTSIMP2 output This event handles scheduling of Output Import events to SAP using eventmap cm3tctsi.
CTSRQCLS (1) input This event to SAP uses eventmap cm3rcts. It sends a message to a SAP instance instructing it to release a transport.
CTSRQLS (2) output This event from SAP uses eventmap cm3rcts. It is a message received message from SAP acknowledging a transport release.
CTSRQOPN (1) output This system event sent to SAP uses the cm3rcts eventmap. It sends a message to a SAP instance instructing it to open a SAP Transport Request with specific Service Manager-supplied data.
CTSRQOPN (2) input This event from SAP uses eventmap cm3rcts. It is a received message from SAP acknowledging Transport Request creation. It closes the first phase of the Change and updates fields with data returned from SAP.
CTSRQOPN (3) input This input event from SAP uses eventmap cm3rctso. It is a received message from SAP sent when a Transport Request opens on the SAP side without first opening within Service Manager. It causes a Change to open within Service Manager with data received from SAP.
CTSRQUPD (1) output This event to SAP uses eventmap cm3rcts. It sends a message to a SAP Instance to update specific Transport Request data elements.
CTSRQUPD (2) input This is an Input event from SAP. It uses eventmap cm3rcts. It is a received message from SAP sent when a Transport Request has been updated on the SAP side. It is either an acknowledgment of a Service Manager originated request or a notification of a SAP originated action.
CTSTKCLS (1) output This event to SAP uses eventmap cm3tcts. It sends a message to SAP to close a Transport Task within SAP.
CTSTKCLS (2) input This event from SAP uses eventmap cm3tcts. It is a received message from SAP that a Transport Task closed on the SAP side. It is either an acknowledgment of a Service Manager-originated request or a notification on a SAP-originated action.
CTSTKOPN (1) output This is event to SAP uses eventmap cm3tcts. It sends a message to SAP indicating that a Transport Task opened within SAP.
CTSTKOPN (2) input This event from SAP uses eventmap cm3tcts. It is an acknowledgment message from SAP indicating that a Transport Task closed on the SAP side.
CTSTKOPN (3) input This event from SAP uses eventmap cm3tctso. This message indicates that a Transport Task opened on the SAP side within the Change Management application using data supplied from the SAP system.
CTSTKUPD (1) output This event to SAP uses eventmap cm3tcts. It is sent from Service Manager to SAP to update a Transport Task on the SAP side to match changes on the Service Manager side.
CTSTKUPD (2) input This event from SAP uses eventmap cm3tcts. It is a message received from SAP when a Transport Task update on the SAP side. It can either be an acknowledgment of a Service Manager- originated update or notification of a SAP-originated update.
dbadd input This adds an item to a specified Service Manager file when you satisfy the filter criteria. It updates the file if the item already exists.
dbdel input This deletes an item from a specified Service Manager file if the filter criteria are satisfied.
dbupd input This updates an item to a specified Service Manager file when you satisfy the filter criteria.
email output This is the standard interface to convert Service Manager mail to standard e-mail format.
email input This is the standard interface to receive external e-mail and convert to Service Manager mail.
ERPHR (1) input This event establishes contact with the ERP system using eventmap contactserp.
ERPHR (2) output This event uses eventmap contactserp.
ERPSTATES (1) input This event determines the state of the ERP system using eventmap stateerp.
ERPSTATES (2) input This event uses eventmap stateerp.
gie input Both Asset Manager and Service Manager use the Generic Input Event (GIE).
HotNews output HotNews defines an eventout type of HotNews.
opera input This event adds or updates a new user to Service Manager if filter criteria are satisfied.
operd input This event deletes a user from Service Manager if filter criteria are satisfied.
operu input This event updates items specified in a Service Manager file if filter criteria are satisfied.
page output This event registration allows Service Manager to create eventout records with the evtype=page.
pageclose input This event uses a condition statement (evfiends in $axces)#"pm".
pageresp input This event updates an incident with an acknowledgment or message received as response to a page. It uses a condition statement (evfiends in $axces)#"pm".
pcsoftware input This event allows desktop inventory products to update Service Manager.
PSSDELETE input This event deletes selected records from a Service Manager file.
SALESQUOTE input This event moves an eventin record to the eventout file and changes the evtype.
SAPGRT output This goods receipt Output event calls no application. It submits receipt notification to SAP system for processing.
SAPGRT input This goods receipt event calls submits receipt notification to SAP system for processing.
SAPGTE input This event updates existing line items.
SAPHR (1) input Event processing edits to contact file originating in Service Manager, routed through SAP, and returned to Service Manager.
SAPHR (2) output This event routes contact file changes to SAP.
SAPHRMD input This event processes SAP-originating contacts file changes.
SAPORD input This sales order event from SAP breaks events into appropriate constituent parts.
SAPORD output This sales order event to SAP calls no application. It routes order information to SAP for processing.
sapordl (1) output This event routes order information to SAP for processing.
sapordl (2) input This event routes order information to SAP for processing.
SAPORDQ input This is the header component of the SAPORD event.
SAPQTE input This sales quote event from SAP breaks events into constituent parts.
SAPQTE output This sales quote event from Service Manager calls no routine.
sapqtel (1) output This event is the Output quote line item component of the SAPQTE event. It uses this registration to identify which eventmap to use for message formatting.
sapqtel (2) input This event is the detail portion of the SAPQTE event.
SAPQTEQ input This is the header component of the SAPQTE sales quote.
saprecl (1) output This event is the output goods receipt line item component of the SAPQTE event. It uses this registration to identify which eventmap to use for message formatting.
SAPREQ input This purchase requisition event is from SAP.
SAPREQ output This purchase requisition event from Service Manager calls no application.
sapreql (1) output This event is the output request line item component of SAPREQ. It uses this registration to identify which eventmap to use for message formatting.
sapreql (2) input This event is the detail portion of the SAPREQ event.
SAPREQO input This event is a SAPREQ component from SAP.
ScAcBrand input This event allows Service Manager and Asset Manager to integrate data from the Service Manager vendor file to the corresponding Asset Manager file.
ScAcCompany input This event allows Service Manager and Asset Manager to integrate data from the Service Manager company file to the corresponding Asset Manager file.
ScAcContacts input This event allows Service Manager and Asset Manager to integrate data from the Service Manager contacts file to the corresponding Asset Manager file.
ScAcDept input This event allows Service Manager and Asset Manager to integrate data from the Service Manager department file to the corresponding Asset Manager file.
ScAcDevice input This event allows Service Manager and Asset Manager to integrate data from the Service Manager device file to the corresponding Asset Manager file.
ScAcLocation input This event allows Service Manager and Asset Manager to integrate data from the Service Manager location file to the corresponding Asset Manager file.
ScAcModel input This event allows Service Manager and Asset Manager to integrate data from the Service Manager model file to the corresponding Asset Manager file.
ScAcModelBundle input This event allows Service Manager and Asset Manager to integrate data from the Service Manager model file to the corresponding Asset Manager file.
ScAcModelVendor input This event allows Service Manager and Asset Manager to integrate data from the Service Manager modelvendor file to the corresponding Asset Manager file.
ScAcVendor input This event allows Service Manager and Asset Manager to integrate data from the Service Manager vendor file to the corresponding Asset Manager file.
ScAcVendorBACK input This event allows Service Manager and Asset Manager to integrate data from the Service Manager vendor file to the corresponding Asset Manager file.
submit output This event submits a job for processing.
sysbull input This event adds a new System Bulletin to Service Manager if filter criteria are satisfied.

You can use event registration to view the details of each registered event, which are stored in the eventregister table.

View registered events