Service Desk events

Event Event
type
Description
esmin input This event opens a call in Service Desk.
esmin output This event writes a record once a call opens in Service Desk.
smin input Service Desk incoming service request or help issue.
smout output This event writes once an incoming request or help issue enters the system.

You can use event registration to view the details of each registered event, which are stored in the eventregister table.

View registered events