Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Troubleshooting: Event Services
- Troubleshooting: Having incident events processed separately
- Troubleshooting: Sending test notifications to external programs after installing SCAuto
- Troubleshooting: No problems opening with pmo records in Event Input queue
- Troubleshooting: Not receiving email after opening a problem
- Troubleshooting: Sending email only when opening emergency problems
- Troubleshooting: Setting the category for incidents opened using email
- Troubleshooting: Verify mail sent to myself was received
- Troubleshooting: Sending test reports to an external program after installing SCAuto
Troubleshooting: Having incident events processed separately
Can I have my incident events processed separately, so they are not held up by other events?
- Copy the event agent to a new agent called (for example) probevent.
- Copy the associated info record, substituting probevent for event.
- Modify the query field for the event agent to read
evtype~#"pm"
. - Modify the query field for the probevent agent to read
evtype#"pm"
.
Related topics
Troubleshooting: No problems opening with pmo records in Event Input queue
Troubleshooting: Not receiving email after opening a problem
Troubleshooting: Sending test notifications to external programs after installing SCAuto
Troubleshooting: Sending test reports to external programs after installing SCAuto
Troubleshooting: Sending email only when opening emergency problems
Troubleshooting: Setting the category for incidents opened using email
Troubleshooting: Verify mail sent to myself was received